Refund policy

Return & Refund Policy

At Credo Store, we want you to be satisfied with your purchase. If you have any questions or concerns about your order, please contact us at kirillch200711@gmail.com.

Returns

You may request a return within 14 days of receiving your order, where applicable under the laws of your country.

To request a return, please contact us at kirillch200711@gmail.com with your order number and details of your request.

Please do not send any product back before contacting us and receiving return instructions.

If your return is approved, we will provide you with the return address and instructions on how to send the item back.

Condition of Returned Items

Returned items should be in the condition in which they were received, taking into account the customer's legal right to inspect and examine the product.

If an item has been used or damaged beyond what is necessary to inspect its nature, characteristics, and functioning, any reduction in value may be taken into account where permitted by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order after receiving it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at kirillch200711@gmail.com.

Please provide your order number and photos showing the problem so that we can review the issue and provide an appropriate solution.

Your statutory consumer rights remain unaffected.

Refunds

Once your return has been received or the required return conditions have otherwise been satisfied, we will review the request and notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where required by applicable law, refunds will be processed within the legally required timeframe.

Return Shipping Costs

Return shipping costs will be handled in accordance with applicable law and the circumstances of the return.

Where applicable law allows the customer to pay the cost of returning an unwanted item, the customer may be responsible for the return shipping cost.

For defective, damaged, or incorrect items, return shipping costs will be handled as required by applicable law.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

- Perishable goods;

- Personalised or custom-made products;

- Certain sealed products that cannot be returned for health or hygiene reasons after opening;

- Other products that are legally exempt from the right of withdrawal.

European Union Customers

For eligible online purchases in the European Union, consumers generally have a 14-day right of withdrawal without giving a reason, subject to applicable legal exceptions.

This right does not mean that a product may be used freely and then returned without consequences. Customers may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.

Mandatory consumer rights, including legal guarantees for defective or non-conforming goods, are not excluded or limited by this policy.

Exchanges

We do not guarantee direct exchanges.

If you would like a different product or variant, you may be asked to return the original item and place a new order.

Contact

For any questions regarding returns or refunds, please contact:

kirillch200711@gmail.com