Refund policy
Return & Refund Policy
At Credo Store, we want you to be happy with your purchase. If you have any questions or concerns about your order, our support team is here to help.
For any return or refund questions, please contact us at credostore75@gmail.com.
Returns
You may request a return within 7 days of receiving your order, where permitted by applicable law.
To request a return, please email credostore75@gmail.com and include:
- Your order number
- The reason for your return
- Photos of the product, if applicable
Please do not send your order back before contacting us. We will provide you with the appropriate return instructions and return address if your request is approved.
Condition of Returned Items
To be eligible for a return, the product should be returned in the condition in which it was received.
You may inspect and examine the product as reasonably necessary to determine its nature, characteristics, and functionality. If a product has been used or damaged beyond what is reasonably necessary for such inspection, any reduction in value may be taken into account where permitted by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, please contact us at credostore75@gmail.com as soon as possible.
Please include your order number and clear photos showing the issue. We will review your request and provide an appropriate solution in accordance with applicable law.
Your statutory consumer rights are not affected by this policy.
Refunds
Once your returned item has been received and inspected, or once the applicable return requirements have otherwise been satisfied, we will review your request.
If your refund is approved, the refund will be issued to your original payment method.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Where required by applicable law, refunds will be processed within the legally required timeframe.
Return Shipping Costs
Return shipping costs will be handled in accordance with applicable law and the circumstances of the return.
For returns due to a change of mind or an unwanted item, the customer may be responsible for return shipping costs where permitted by law.
For products that arrive damaged, defective, or incorrect, return shipping costs will be handled as required by applicable law.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including:
- Perishable goods
- Personalized or custom-made products
- Certain sealed products that cannot be returned for health or hygiene reasons after opening
- Products that are legally exempt from the right of withdrawal
If you are unsure whether your product is eligible for return, please contact us before sending anything back.
European Union Customers
For eligible online purchases in the European Union, consumers generally have a 14-day right of withdrawal without giving a reason, subject to applicable legal exceptions.
Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product, where permitted by law.
Nothing in this policy is intended to exclude or limit mandatory consumer rights, including legal guarantees relating to defective or non-conforming goods.
Exchanges
We do not guarantee direct exchanges.
If you would like a different product, size, color, or variant, you may be asked to return the original product and place a new order.
How to Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
Email: credostore75@gmail.com
Store: Credo Store
We will do our best to assist you and resolve your issue as quickly as possible.